Dear Colleagues

 

Each CPS area on the web page for the area contains a complaint box.  My advice and my own practice at the limit of your frustration is to go to the complaints page – fill in  complaint.

 

It goes to the CCP own office. In reality it gets shunted downwards  to the Assistant Chief  or the DCP.

 

I find it does work.

 

NB if we don’t fill up their complaints box they will not add it to their stats – remember their civil service definition of aa complaint is “any dissatisfaction with the service provided”.  We all know what their problems are namely under staffing and under resourcing. Nothing will change until the Director has to explain an increase in complaints to the Attorney’s office.

 

Richard

 

 

 

 

 

 

 

 

 

From: members@mail.lccsa.org.uk [mailto:members@mail.lccsa.org.uk] On Behalf Of attiq
Sent: 29 January 2019 19:19
To: Claire Anderson
Cc: Mark; members@mail.lccsa.org.uk
Subject: Re: CPS

 

I have always had this and never known any different until I threaten a formal complaint or speak to the Chief Crown Prosecutor for the area in question for some reason.

Kind Regards

Attiq Malik

Liberty Law Solicitors 

On 29 Jan 2019, at 16:05, Claire Anderson <Claire.Anderson@abvsolicitors.co.uk> wrote:

I have this on a daily basis Mark.

Today I was cut off twice then after 25 mins of calling was told my case isn’t on their system. It’s a crown Court fixture.

A recurring problem and one we will raise with CPS management. 

Sent from my iPhone

On 29 Jan 2019, at 15:51, Mark <mark@montaguesolicitors.co.uk> wrote:

Dear colleagues,

 

For several days recently I have been unsuccessfully trying to contact the cps lawyer with conduct of  a crown court case that I am involved in. No response to my emails to their personal email addresses, and no response to emails sent to the cps crown court team general enquires email address. The main telephone number, as set out on the cps website, is never answered either. It just rings out.

 

Does anyone else have this problem or is it just me?  

 

 

Mark French

montague solicitors

 

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