From: Daniel Blaney <daniellblaney@gmail.com>
Date: 29 August 2019 at 1:38:15 pm BST
To: Theresa Gerald <tgerald@itnsolicitors.com>
Subject: Fw: DSCC system failures
Sent from my Huawei phone
-------- Original Message --------
Subject: DSCC system failures
From: Mark Troman
To: members@mail.lccsa.org.uk
CC:
Dear Members,
We are aware of the ongoing problems with the DSCC. We have contacted the LAA and The Law Society seeking further guidance as to how to proceed whilst the issues are ongoing.
In the meantime, we suggest you take steps to contact those police stations covered by your scheduled slots directly to notify them you are the Duty and provide a direct contact number. If the police are unable to get through to obtain a DSCC reference number and deploy you directly, or the DSCC are unable to provide you with a number, please email dscc.enquiries@teamhgs.com to request a reference number and keep clear records of any problems arising. It is perhaps advisable to obtain the section of the custody record which records the client nominating your firm or requesting the duty solicitor, just in case the LAA query it.
We would also suggest you email your LAA Contract Manager with any specific case difficulties so there is a clear record when it comes to billing.
Kind regards,
Mark Troman
Solicitor and Higher Courts Advocate
Powell Spencer & Partners
270 Kilburn High Road
London NW6 2BY
DX 123862 Kilburn 2
Secure Email: mark.troman@psplaw.cjsm.net
Tel: 0207 604 5600
Fax: 0207 328 1221
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