My secretary was told yesterday - when she finally got through - that the new company have installed a mere three members of staff. It took around 10 minutes to log a case, so it seems they’re unfamiliar with the processes


Heidi Appleby

Solicitor

SONN MACMILLAN WALKER

020 7481 9157

happleby@smw-law.co.uk

happleby@smw-law.co.uk.cjsm.net






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From: members@mail.lccsa.org.uk <members@mail.lccsa.org.uk> on behalf of Shahnaz Sargent (via members list) <members@mail.lccsa.org.uk>
Sent: Friday, August 30, 2019 11:04:08 AM
To: Kerry Hudson <khudson@bullivantlaw.com>; members@mail.lccsa.org.uk <members@mail.lccsa.org.uk>
Subject: RE: DSCC system failures - Examples
 
Hi Kerry and Mark 

Have the LAA explained why is this happening and when will things go back to normal 
Best regards 


On Fri, 30 Aug 2019 at 9:29, Kerry Hudson
<khudson@bullivantlaw.com> wrote:

Dear Members,

 

The LAA has asked for the DSCC references (or temporary references!) of any examples we have of the DSCC serious failings over the last few days.

 

In particular, the references of any cases where the detainee turned out not to be at the police station specified, cases where the detainee was processed before the solicitor eventually called and any where you have been asked to act without a DSCC reference at the time would be very useful.

 

The more real examples we can throw at them the better.

 

If you are willing to share these references, please email Kerry Hudson at khudson@bullivantlaw.com before end of business on Monday as we understand a meeting has been arranged with the LAA on Tuesday.

 

With kinds regards,

 

Kerry Hudson – VP LCCSA

Director | Solicitor

Bullivant Law 

 

Tel No: 020 7556 1035

Fax No: 020 7556 1036

Out of hours emergency (24 hrs): 020 7556 1034

 

Mail: khudson@bullivantlaw.com

Cjsm: kerry.hudson@bullivantlaw.cjsm.net

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Address: Bullivant Law Ltd, Blackwell House, Guildhall Yard, London EC2V 5AE | DX: 98932 Cheapside 2 |

 

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From: members@mail.lccsa.org.uk <members@mail.lccsa.org.uk> On Behalf Of Mark Troman
Sent: 29 August 2019 11:54
To: members@mail.lccsa.org.uk
Subject: DSCC system failures

 

Dear Members,

 

We are aware of the ongoing problems with the DSCC. We have contacted the LAA and The Law Society seeking further guidance as to how to proceed whilst the issues are ongoing.

 

In the meantime, we suggest you take steps to contact those police stations covered by your scheduled slots directly to notify them you are the Duty and provide a direct contact number. If the police are unable to get through to obtain a DSCC reference number and deploy you directly,  or the DSCC are unable to provide you with a number, please email dscc.enquiries@teamhgs.com to request a reference number and keep clear records of any problems arising. It is perhaps advisable to obtain the section of the custody record which records the client nominating your firm or requesting  the duty solicitor, just in case the LAA query it.

 

We would also suggest you email your LAA Contract Manager with any specific case difficulties so there is a clear record when it comes to billing.

 

Kind regards,

 

Mark Troman

Solicitor and Higher Courts Advocate

 

Powell Spencer & Partners

270 Kilburn High Road

London NW6 2BY

DX 123862 Kilburn 2

 

Secure Email: mark.troman@psplaw.cjsm.net 

 

Tel: 0207 604 5600

Fax: 0207 328 1221



 

 

 

 

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Sonn Macmillan Walker is a trading name of Sonn Macmillan Walker Ltd, a company registered in England and Wales no. 7879842. The registered office is at Rennie House, 57-60 Aldgate High Street London EC3N 1AL Regulated by the Solicitors Regulation Authority no. 566039. This communication and any attachment contains information which is confidential and protected from disclosure. If you are not the intended recipient of this e-mails, please telephone +44 (0) 20 7481 9157 on receipt or notify the sender by e-mail. You should not disseminate or disclose the contents to any other person or take copies. Any items expressed in this message are those of the individual sender, except where the sender states them to be those of Sonn Macmillan Walker. You should carry out your own virus check before opening any attachment. We accept no liability for any loss or damage which may be caused by software viruses or interception/interruption of this e-mail.