Dear Members,
For those not on Twitter, the latest update from the LAA is:
Due to unanticipated duration of DSCC website maintenance, the website remains unavailable
this morning. We are working to restore it ASAP. Apologies for any inconvenience caused. 48hr rule will continue to be waived during this outage. Continue to contact DSCC as normal.
9:43 AM · Aug 30, 2019·Twitter
Web App
The original Tweet from 27th August was:
The Defence Solicitor Contact Centre (DSCC) Online Portal will be unavailable from 9am on Wednesday 28 August 2019 for up to 48 hours for
essential maintenance. If you need help with anything, please call 0345 543 8910 or email dscc.enquiries@teamhgs.com
So the short answer as to when things will go back to “normal” is nobody yet knows because they have already exceeded their planned
outage time.
We have been working with the Law Society over the last 2 days collating examples and forwarding these to the LAA. A meeting has been
arranged with the LAA on Tuesday to ask the pertinent questions about why this has happened and we hope to give them DSCC reference numbers so that specific cases can be investigated with the new DSCC company.
We will provide a further update as soon as possible. In the meantime, please follow the guidance issued previously by us and by the
Law Society:
With kind regards,
Kerry Hudson
Director | Solicitor
Bullivant Law
Tel No: 020 7556 1035
Fax No: 020 7556 1036
Out of hours emergency (24 hrs): 020 7556 1034
Mail:
khudson@bullivantlaw.com
Cjsm:
kerry.hudson@bullivantlaw.cjsm.net
Web:
www.bullivantlaw.com
Address: Bullivant Law Ltd, Blackwell House, Guildhall Yard, London EC2V 5AE | DX: 98932 Cheapside 2 |
Bullivant Law Ltd processes data in accordance with the provisions of the General Data Protection Regulation. A copy of our Privacy Policy can be found at
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Bullivant Law is the trading name of Bullivant Law Ltd, a limited liability company registered in England and Wales. Reg no 7418203. A list of the
company directors is available at the Registered office, Blackwell House, Guildhall Yard, London, EC2V 5AE. This firm is regulated by the Solicitors Regulation Authority SRA No: 557060.
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From: Shahnaz Sargent <shahnazsargent@yahoo.co.uk>
Sent: 30 August 2019 11:04
To: Kerry Hudson <khudson@bullivantlaw.com>; members@mail.lccsa.org.uk
Subject: RE: DSCC system failures - Examples
Hi Kerry and Mark
Have the LAA explained why is this happening and when will things go back to normal
Best regards
On Fri, 30 Aug 2019 at 9:29, Kerry Hudson
<khudson@bullivantlaw.com> wrote:
Dear Members,
The LAA has asked for the DSCC references (or temporary references!) of any examples we have of the DSCC serious failings over the last few days.
In particular, the references of any cases where the detainee turned out not to be at the police station specified, cases where the detainee was processed before the solicitor eventually called and any where you have been asked to act without a DSCC reference at the time would be very useful.
The more real examples we can throw at them the better.
If you are willing to share these references, please email Kerry Hudson at khudson@bullivantlaw.com before end of business on Monday as we understand a meeting has been arranged with the LAA on Tuesday.
With kinds regards,
Kerry Hudson – VP LCCSA
Director | Solicitor
Bullivant Law
Tel No: 020 7556 1035
Fax No: 020 7556 1036
Out of hours emergency (24 hrs): 020 7556 1034
Mail: khudson@bullivantlaw.com
Cjsm: kerry.hudson@bullivantlaw.cjsm.net
Web: www.bullivantlaw.com
Address: Bullivant Law Ltd, Blackwell House, Guildhall Yard, London EC2V 5AE | DX: 98932 Cheapside 2 |
Bullivant Law Ltd processes data in accordance with the provisions of the General Data Protection Regulation. A copy of our Privacy Policy can be found at http://www.bullivantlaw.com/privacy-policy.html
Bullivant Law is the trading name of Bullivant Law Ltd, a limited liability company registered in England and Wales. Reg no 7418203. A list of the company directors is available at the Registered office, Blackwell House, Guildhall Yard, London, EC2V 5AE. This firm is regulated by the Solicitors Regulation Authority SRA No: 557060.
The contents of the foregoing message(s) are strictly confidential and may contain legally privileged material and are intended solely for the addressee and access to this message by any other person is not permitted. If you are not the above named addressee, it may be unlawful for you to read, copy, distribute, disclose, rely upon or otherwise use the information contained in this message. Sight of the contents of message(s) does not amount to a waiver.
Please don't print this e-mail unless you really need to
From: members@mail.lccsa.org.uk <members@mail.lccsa.org.uk> On Behalf Of Mark Troman
Sent: 29 August 2019 11:54
To: members@mail.lccsa.org.uk
Subject: DSCC system failures
Dear Members,
We are aware of the ongoing problems with the DSCC. We have contacted the LAA and The Law Society seeking further guidance as to how to proceed whilst the issues are ongoing.
In the meantime, we suggest you take steps to contact those police stations covered by your scheduled slots directly to notify them you are the Duty and provide a direct contact number. If the police are unable to get through to obtain a DSCC reference number and deploy you directly, or the DSCC are unable to provide you with a number, please email dscc.enquiries@teamhgs.com to request a reference number and keep clear records of any problems arising. It is perhaps advisable to obtain the section of the custody record which records the client nominating your firm or requesting the duty solicitor, just in case the LAA query it.
We would also suggest you email your LAA Contract Manager with any specific case difficulties so there is a clear record when it comes to billing.
Kind regards,
Mark Troman
Solicitor and Higher Courts Advocate
Powell Spencer & Partners
270 Kilburn High Road
London NW6 2BY
DX 123862 Kilburn 2
Secure Email: mark.troman@psplaw.cjsm.net
Tel: 0207 604 5600
Fax: 0207 328 1221
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