I had the same issue. The helpdesk advisor said it was a recognised problem and that they are still trying to fix it. That was over a week ago.
The temporary workaround is to call the helpdesk, as them to talk you through the password reset process and keep them on the phone until you’re logged into the portal with your new password. Sadly, if you come out of the portal, you will probably have to go through that same process again!
Helpline: 0300 303 0688
Kelvin Mowatt
Solicitor
Powell Spencer & Partners
270 Kilburn High Road
London NW6 2BY
DX 123862 Kilburn 2
Secure Email: kelvin.mowatt@psplaw.CJSM.net
Generic Secure Email: crime.dept@psplaw.CJSM.net
Tel: 0207 604 5600
Fax: 0207 328 1221
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From: members@mail.lccsa.org.uk <members@mail.lccsa.org.uk>
Sent: 12 July 2021 11:06
To: LCCSA Members’ Forum <members@mail.lccsa.org.uk>
Subject: Common platform problems
Just checking if anyone else is having problems or if its just me!
The registration process is reasonably straightforward, once you work out what they mean by various terms! I registered and authentication was confirmed. I then tried to get in and it told me my user name was incorrect (which it wasn't) It eventually reset for me, but I still cant get in this morning and when I emailed their help desk, the email is returned as undeliverable. Twice! So far i have probably spent 2 hours on this thing...
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